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Product Return Policy
To return goods to SecurityEyes,
you MUST first request a Return Authorisation (RA) number from SecurityEyes via
fax or email, prior to returning the goods. Goods without an RA number will be
Any goods, which are
returned to SecurityEyes without an official Return Authorisation number, will
be sent back to the dealer at their expense. An RA Number can be obtained by
faxing the Return Authorisation Form to our Returns Department or emailing the
Returns Department directly firstname.lastname@example.org.
The contact numbers are provided below.
All claims must be made on the
Returns Authorisation Form. Processing of your return will be delayed if all
relevant details are not provided. We will require all details to be completed
to ensure that the RA is issued promptly and to ensure that we can accurately
handle your return. An RA number will usually be issued within 2 full working
A single RA number can be
issued for one or more products being returned in the same shipment from the
All products being returned
must display the RA Number clearly on the shipping carton, NOT on the product.
Issuing of an RA number
does not guarantee the acceptance of stock if other criteria are not met. The goods
remain the property of the Dealer until it is accepted by Securityeyes as a
Return for Credit
Returns for Credit will not
be granted for invoices older than 30 days, unless a shipping error has
Returns for credit not in
resalable condition will incur a restocking fee at the discretion of SecurityEyes.
Freight charges will not be
credited unless due to a shipping error.
All goods must be returned
in unopened boxes and in resalable condition or a restocking fee may apply.
Securityeyes reserves the
right to reject any stock that has obviously been used or damaged. Stock, which
is received opened will be returned to the Dealer.
The Dealer will pre-pay
freight charges for goods to be returned to Securityeyes Communications.
Return of Faulty Product
Faulty goods returned will
be repaired or replaced with the same or equivalent product depending on
Where possible, Securityeyes
will replace the faulty goods with an identical item. However where some goods
cannot be replaced due to being a discontinued line the current equivalent
model will be sent instead.
Securityeyes warranty is
limited to guidelines provided by the Australian Consumer Law. Our goods come
with guarantees that cannot be excluded under the Australian Consumer Law. You
are entitled to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major failure.
The Dealer or End User will
pre-pay freight charges for goods to be returned to Securityeyes.
Securityeyes will pay
freight back to Dealer or End User.
Goods capable of storing
user-generated data may experience a loss of data during the repair process.